At HeyLixo, all sales are final.
We do not accept returns, exchanges, or refunds once an order has been placed and processed.
By completing a purchase on our website, you agree to the following terms:
- We do not offer refunds for change of mind, incorrect purchases, or customer preference.
- We do not accept returns or exchanges for any products.
- Customers may request an address change within 48 hours of placing the order by contacting our support team.
- After 48 hours, orders may already be processed or prepared for shipment, and address changes can no longer be guaranteed.
- Orders cannot be canceled once they have been processed or shipped.
If an item arrives damaged or defective, customers must contact our support team within 48 hours of delivery with clear photo evidence. We reserve the right to review each case individually and determine an appropriate resolution.
We are not responsible for:
- Delays caused by shipping carriers
- Lost or stolen packages marked as delivered
- Incorrect addresses provided after the 48-hour modification period
- Customs delays or import fees
By purchasing from our store, you acknowledge and accept this policy.
